231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.
One customer question can mean toggling between telephony, CRM, DMS and WhatsApp. Here is how dealer groups can close the gaps between systems without replacing them.
When the DMS, warehouse system, OEM portal and ERP each report a different stock figure, sales are lost, emergency orders pile up and customers' cars sit on lifts.
Appraisals miss final sale prices because notes, market data, recon costs and sale results live in separate systems. Here is how to diagnose the gap and close it.