Glossary
The words we use, in plain English.
Every term you will see across DojoCOMMAND, the Marketplace and our managed services.
- Business Operating Center
- The single screen where every system, location and team in a business reports. DojoCOMMAND is a Business Operating Center.Learn more
- Command Center
- The live view inside DojoCOMMAND that shows performance across every location, with drill-down to each site.Learn more
- Connector
- A managed link between DojoCOMMAND and another piece of software, such as a CRM or accounting package. Connectors keep data in sync on a schedule or in real time.Learn more
- Dojo
- Your own DojoCOMMAND workspace. Each customer gets a separate Dojo with its own data, users, branding and apps.
- ERP
- Enterprise resource planning. The systems that run inventory, purchasing, assets and the operational backbone of a business.Learn more
- Handoff
- The moment work moves from one team to another, such as sales to service. Most dropped work happens at handoffs.
- Integration hub
- The part of DojoCOMMAND that manages every connector, shows its health and flags failed syncs.
- LMS
- Learning management system. Courses, training records and certifications for your teams.Learn more
- Location
- A site, branch, store or territory. DojoCOMMAND is priced by location rather than by user.Learn more
- Managed services
- Work The Ninjaz Group does for you: strategy and build sprints, integration monitoring, and remote IT for every location.Learn more
- Native app
- An app built into DojoCOMMAND, such as Revenue Pipeline or Help Desk. Native apps share one login, one data model and one design.Learn more
- Pipeline
- The stages a deal moves through from first contact to won or lost.
- RevOps
- Revenue operations. Bringing marketing, sales and customer success onto one process and one set of numbers.Learn more
- Role
- A set of permissions that decides what a person can see and do in DojoCOMMAND.Learn more
- Source of truth
- The system whose record wins when two systems disagree about the same customer, order or product.
- Suite
- A group of apps and connectors for one business function. DojoCOMMAND has ten suites, from RevOps to People.Learn more
- Sync
- Copying changes between DojoCOMMAND and a connected system so both stay up to date.
- Tenant isolation
- The separation that keeps each Dojo’s data private from every other customer.Learn more
One hub
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