231 articles on lost deals, ageing inventory, slow response times, exhausted teams and the disconnected systems behind them, and what it takes to run the business as one.
Go-live proves the software switches on, not that the business runs better. Here is why implementations decay without an operate phase, and what ongoing ownership looks like.
When a DMS, CRM, finance system and WhatsApp each blame the other, the customer pays for it. Here is why multi-vendor businesses need one accountable owner of the links.