Capability sheet

Genesys Cloud and DojoCOMMAND

What the Genesys Cloud connector can read and write, how it authenticates, and the limits to plan around.

Genesys Cloud
Book a demo View in the marketplace
Status
API availableDocs reviewed · Last reviewed 2026-10-20
Categories
Contact Center
Industries
All industries
Regions
GCC, India, Singapore, Malaysia, US, UK, EU & ANZ
API and auth
REST API · OAuth 2.0
DojoCOMMAND can pull
  • Interactions
  • Queues
  • Agent stats
  • Recordings
DojoCOMMAND can push
  • Contacts
  • Callbacks
  • Dispositions
Webhooks
Yes
Sandbox
Available
Key limits
  • Recording access depends on the retention policy set in the contact center.
Access requirements
  • Admin access to the client account to authorize the connection.
Genesys Cloud developer documentation

Genesys Cloud is a trademark of its owner and is used here for identification only. See third-party trademarks.

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