Messaging & Web Chat

Microsoft 365 Outlook, centralized in DojoCOMMAND

Microsoft 365 Outlook keeps doing what it does best. DojoCOMMAND brings its mail and calendars into the same back office as every other system you run, so your team works from one record, one set of numbers and one inbox.

API available

Add Microsoft 365 Outlook to my build Talk to an integration specialist

Sample Motor Group

Microsoft 365 Outlook synced

Unified Inbox

Conversations from Microsoft 365 Outlook next to every other channel · refreshed 32 seconds ago

Open threads

214-6%

First reply

3m 48s-41%

Resolved today

386+9%

Unassigned

12+4

ConversationsActualForecast

Routing

Microsoft 365 OutlooknowNew message routed to A. Haddad by vehicle interest
Pipeline1mThread linked to deal Prado VX
Automations3hAfter-hours auto-reply sent

Threads from Microsoft 365 OutlookLive

Customer	Topic	Owner	Waiting
Microsoft 365 OutlookOmar K.	Is the Prado still available?	A. Haddad	1m
Microsoft 365 OutlookLina S.	Service booking Friday	Service BDC	4m
Microsoft 365 OutlookRafael T.	Finance pre-approval	J. Patel	9m
Microsoft 365 OutlookHana M.	Trade-in photos	Unassigned	12m

Illustrative sample. Your DojoCOMMAND is built around your own Microsoft 365 Outlook data, modules and workflows.

What the Microsoft 365 Outlook connector does

Reviewed against the vendor's official developer documentation.

Read the technical sheet

Status: API available
Categories: Messaging & Web Chat, Scheduling & Appointments
Industries: All industries
Regions: GCC, India, Singapore, Malaysia, US, UK, EU & ANZ
DojoCOMMAND can pull: Messages
Calendar events
Contacts
DojoCOMMAND can push: Messages
Calendar events
Webhooks: Yes
Key limits: Outbound templates may need channel approval before use.
Access requirements: Microsoft Entra admin consent for the DojoCOMMAND app.

What flows into your DojoCOMMAND

We map Microsoft 365 Outlook to the shared DojoCOMMAND data model, sync it in both directions where the API allows, and Managed Link monitors the connection so it keeps working.

Messages, chats and tickets
Contacts and conversation history
Reviews and requests

Before and after

Microsoft 365 Outlook on its own

Customer conversations are spread across personal phones and inboxes, and leave when staff do.

Microsoft 365 Outlook in DojoCOMMAND

Every conversation lands in the Unified Inbox, linked to the customer and the deal.

What your brand gains

Nothing on personal phones
Business conversations stay with the business.
Full context
Anyone replying sees the history, the deal and the stock.
Response-time SLAs
Automations escalate anything waiting too long.

Modules Microsoft 365 Outlook powers

Once connected, Microsoft 365 Outlook data is available to these parts of DojoCOMMAND straight away.

Works with these native apps

See all integrations

Microsoft 365 Outlook and its logo are trademarks of their respective owner. Use here identifies compatibility only and does not imply endorsement. See third-party trademarks.