Messaging & Web Chat

Unifonic, centralized in DojoCOMMAND

Unifonic keeps doing what it does best. DojoCOMMAND brings its messages, conversations, delivery status into the same back office as every other system you run, so your team works from one record, one set of numbers and one inbox.

API available

Add Unifonic to my build Talk to an integration specialist

Sample Motor Group

Unifonic synced

Unified Inbox

Conversations from Unifonic next to every other channel · refreshed 32 seconds ago

Open threads

214-6%

First reply

3m 48s-41%

Resolved today

386+9%

Unassigned

12+4

ConversationsActualForecast

Routing

UnifonicnowNew message routed to A. Haddad by vehicle interest
Pipeline1mThread linked to deal Prado VX
Automations3hAfter-hours auto-reply sent

Threads from UnifonicLive

Customer	Topic	Owner	Waiting
UnifonicOmar K.	Is the Prado still available?	A. Haddad	1m
UnifonicLina S.	Service booking Friday	Service BDC	4m
UnifonicRafael T.	Finance pre-approval	J. Patel	9m
UnifonicHana M.	Trade-in photos	Unassigned	12m

Illustrative sample. Your DojoCOMMAND is built around your own Unifonic data, modules and workflows.

What the Unifonic connector does

Reviewed against the vendor's official developer documentation.

Read the technical sheet

Status: API available
Categories: Messaging & Web Chat, Phone & Call Tracking
Industries: All industries
Regions: GCC
DojoCOMMAND can pull: Messages
Conversations
Delivery status
Call logs
Recordings
Call sources
DojoCOMMAND can push: Messages
Templates
Contacts
Call notes
Webhooks: Yes
Key limits: Outbound templates may need channel approval before use.
Access requirements: Admin access to the client account to authorize the connection.

What flows into your DojoCOMMAND

We map Unifonic to the shared DojoCOMMAND data model, sync it in both directions where the API allows, and Managed Link monitors the connection so it keeps working.

Messages, chats and tickets
Contacts and conversation history
Reviews and requests

Before and after

Unifonic on its own

Customer conversations are spread across personal phones and inboxes, and leave when staff do.

Unifonic in DojoCOMMAND

Every conversation lands in the Unified Inbox, linked to the customer and the deal.

What your brand gains

Nothing on personal phones
Business conversations stay with the business.
Full context
Anyone replying sees the history, the deal and the stock.
Response-time SLAs
Automations escalate anything waiting too long.

Modules Unifonic powers

Once connected, Unifonic data is available to these parts of DojoCOMMAND straight away.

Works with these native apps

See all integrations

Unifonic and its logo are trademarks of their respective owner. Use here identifies compatibility only and does not imply endorsement. See third-party trademarks.