Messaging & Web Chat

Twilio, centralized in DojoCOMMAND

Twilio keeps doing what it does best. DojoCOMMAND brings its sms, whatsapp, voice and flex into the same back office as every other system you run, so your team works from one record, one set of numbers and one inbox.

API available

Add Twilio to my build Talk to an integration specialist

Sample Motor Group

Twilio synced

Unified Inbox

Conversations from Twilio next to every other channel · refreshed 32 seconds ago

Open threads

214-6%

First reply

3m 48s-41%

Resolved today

386+9%

Unassigned

12+4

ConversationsActualForecast

Routing

TwilionowNew message routed to A. Haddad by vehicle interest
Pipeline1mThread linked to deal Prado VX
Automations3hAfter-hours auto-reply sent

Threads from TwilioLive

Customer	Topic	Owner	Waiting
TwilioOmar K.	Is the Prado still available?	A. Haddad	1m
TwilioLina S.	Service booking Friday	Service BDC	4m
TwilioRafael T.	Finance pre-approval	J. Patel	9m
TwilioHana M.	Trade-in photos	Unassigned	12m

Illustrative sample. Your DojoCOMMAND is built around your own Twilio data, modules and workflows.

What the Twilio connector does

Reviewed against the vendor's official developer documentation.

Read the technical sheet

Status: API available
Categories: Messaging & Web Chat, Contact Center
Industries: All industries
Regions: GCC, India, Singapore, Malaysia, US, UK, EU & ANZ
DojoCOMMAND can pull: Messages
Conversations
Delivery status
Interactions
Queues
Agent stats
DojoCOMMAND can push: Messages
Templates
Contacts
Callbacks
Dispositions
Webhooks: Yes
Key limits: Messaging throughput depends on number type and registration.
Outbound templates may need channel approval before use.
Access requirements: Admin access to the client account to authorize the connection.

What flows into your DojoCOMMAND

We map Twilio to the shared DojoCOMMAND data model, sync it in both directions where the API allows, and Managed Link monitors the connection so it keeps working.

Messages, chats and tickets
Contacts and conversation history
Reviews and requests

Before and after

Twilio on its own

Customer conversations are spread across personal phones and inboxes, and leave when staff do.

Twilio in DojoCOMMAND

Every conversation lands in the Unified Inbox, linked to the customer and the deal.

What your brand gains

Nothing on personal phones
Business conversations stay with the business.
Full context
Anyone replying sees the history, the deal and the stock.
Response-time SLAs
Automations escalate anything waiting too long.

Modules Twilio powers

Once connected, Twilio data is available to these parts of DojoCOMMAND straight away.

Works with these native apps

See all integrations

Twilio and its logo are trademarks of their respective owner. Use here identifies compatibility only and does not imply endorsement. See third-party trademarks.