Messaging & Web Chat
WhatsApp Business Platform, centralized in DojoCOMMAND
WhatsApp Business Platform keeps doing what it does best. DojoCOMMAND brings its customer messaging and templates into the same back office as every other system you run, so your team works from one record, one set of numbers and one inbox.
Unified Inbox
Conversations from WhatsApp Business Platform next to every other channel · refreshed 32 seconds ago
- WhatsApp Business PlatformnowNew message routed to A. Haddad by vehicle interest
- Pipeline1mThread linked to deal Prado VX
- Automations3hAfter-hours auto-reply sent
| Customer | Topic | Owner | Waiting |
|---|---|---|---|
| Is the Prado still available? | A. Haddad | 1m | |
| Service booking Friday | Service BDC | 4m | |
| Finance pre-approval | J. Patel | 9m | |
| Trade-in photos | Unassigned | 12m |
What the WhatsApp Business Platform connector does
Reviewed against the vendor's official developer documentation.
- Status
- API available
- Categories
- Messaging & Web Chat
- Industries
- All industries
- Regions
- GCC, India, Singapore, Malaysia, US, UK, EU & ANZ
- DojoCOMMAND can pull
- Messages
- Conversations
- Delivery status
- DojoCOMMAND can push
- Messages
- Templates
- Webhooks
- Yes
- Key limits
- Business-initiated messages need approved templates outside the 24-hour window.
- Daily conversation limits rise with number quality and tier.
- Outbound templates may need channel approval before use.
- Access requirements
- Verified Meta Business account and an approved WhatsApp Business number.
What flows into your DojoCOMMAND
We map WhatsApp Business Platform to the shared DojoCOMMAND data model, sync it in both directions where the API allows, and Managed Link monitors the connection so it keeps working.
- Messages, chats and tickets
- Contacts and conversation history
- Reviews and requests
Before and after
Customer conversations are spread across personal phones and inboxes, and leave when staff do.
Every conversation lands in the Unified Inbox, linked to the customer and the deal.
What your brand gains
Nothing on personal phones
Business conversations stay with the business.
Full context
Anyone replying sees the history, the deal and the stock.
Response-time SLAs
Automations escalate anything waiting too long.
Modules WhatsApp Business Platform powers
Once connected, WhatsApp Business Platform data is available to these parts of DojoCOMMAND straight away.
Works with these native apps
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WhatsApp Business Platform and its logo are trademarks of their respective owner. Use here identifies compatibility only and does not imply endorsement. See third-party trademarks.